Privacy Policy

Waterhorse Counseling is committed to protecting your privacy. This Privacy Policy explains how personal information may be collected, used, and safeguarded when you interact with this website or contact Kelsey Mammen, LPC.

By using this website, you agree to the terms outlined in this policy.

Use of Website

This website provides information about therapy services offered through Waterhorse Counseling, including in-person equine-assisted therapy in North Longmont, Colorado and telehealth therapy services for clients located in Colorado, Wyoming, and Tennessee.

The website may also allow you to submit contact inquiries or request a consultation. Information submitted through this website is used solely for communication and determining appropriate next steps for services.

Information You Provide Voluntarily

When you submit a contact form or email Waterhorse Counseling, you may choose to provide personal information such as:

  • Your name

  • Your email address

  • Your phone number

  • Your location preference

  • The type of therapy service you are interested in

  • Any brief information you choose to share about your needs

This information is used only to respond to your inquiry and determine whether services may be appropriate.

Important Notice

Therapy appointments are not scheduled through this website.

All clinical scheduling, documentation, and client records are managed through TherapyAppointment, which maintains its own privacy protections and HIPAA-compliant security standards.

Insurance billing is processed through Headway, which manages insurance claims and related billing services.

Confidentiality, HIPAA, and Clinical Records

This website is not a HIPAA-compliant platform. Please avoid submitting sensitive personal health information, diagnoses, or detailed clinical information through contact forms or email.

All therapy sessions and clinical records are maintained through TherapyAppointment, which provides secure, HIPAA-compliant record keeping and communication.

Insurance billing may be processed through Headway, which maintains its own privacy and security protections for insurance-related services.

Information shared during therapy sessions is confidential and will not be disclosed without your written consent except when required by law. Situations where disclosure may be required include:

  • Risk of harm to yourself or others

  • Suspected abuse or neglect

  • Court orders or legal obligations

These limits to confidentiality will be reviewed in more detail during the informed consent process if you begin therapy services.

Cookies and Website Analytics

This website may use basic cookies or analytics tools (such as Google Analytics) to help understand general website usage and improve functionality.

These tools collect general usage data and do not collect personally identifiable information for advertising or marketing purposes.

Third-Party Links

This website may contain links to third-party platforms, including:

  • TherapyAppointment (client portal and clinical records)

  • Headway (insurance billing services)

  • Social media platforms

  • External resources related to mental health

Waterhorse Counseling is not responsible for the privacy practices or content of these external websites.

Your Rights

You have the right to:

  • Request access to personal data submitted through this website

  • Request corrections or deletion of that data when appropriate

  • Withdraw consent for communication at any time

  • Request clarification about how your information is used

Requests related to therapy services, clinical records, or Good Faith Estimates should be directed to Waterhorse Counseling directly.

Insurance billing questions may also involve Headway depending on the nature of the inquiry.

Contact

If you have questions about this Privacy Policy or how your information is used, you may contact:

Waterhorse Counseling
Kelsey Mammen, LPC

Contact inquiries may be submitted through the website contact form.